1

Human and it’s features, definition of personality concept, principles about self-improvement, periods of self-improvement, features effecting self-improvement, basic human needs

2

Definition of communication, its purpose and features, the items of communication process, basic communication methods

3

Inefficient communication methods, efficient communication methods, of oral and non-verbal communication, types of communication, human types according to communication types

4

Patient/dietitian relation, patient/dietitian interaction and types, human-to-human relation, social relation and occupational relation

5

Selfknowledge of a person and its significance, physical appearance and its importance, recignition of the other people.

6

Methods of listening and asking and their importance

7

Methods of observation, toching, structrization, emphasis on the dilemmas, linking up, feedback and confrontation

8

Personal and enviromental situations preventing communication, preventing behaviours that may be useful coomunication for the patient, 9 communication techniques using for patient’s benefit, How to improve communication ability for the purpose of help.

9

Lying hospital and the role of patient of the person, crying, refusing the treatment, sexual behaviour, whining, demandings.

10

Communicate with children, communication with the patient and his/her family during the terminal, communication with the patient of mental disease.

11

Comunication with people who are in a trauma, communication with closed conscious person, coomunication with the person who is not able to speak or hear.

12

Self-defence mechanism concept, its types and missions

13

Communication with angry patient, communication with the anxious patient and stressful patient

14

ASSERTIVITY APPROACH